TERMS & CONDITIONS
Operating guidelines and user agreement for KeenPals
INTRODUCTION
These Terms & Conditions ("Terms") govern the use of the KeenPals platform, including its official website, mobile applications, reseller services, customer-facing reseller storefronts and related offerings (collectively, the "Platform").
These Terms apply, as relevant, to approved resellers, customers purchasing through KeenPals-powered storefronts, registered users and visitors accessing KeenPals services.
By accessing, registering for or using the Platform, or by placing an order through a KeenPals-powered storefront, you agree to these Terms to the extent permitted by applicable law.
Certain provisions apply specifically to resellers, while others apply to customers. The relevant provisions should be read according to the service being used.
Additional agreements, Standard Operating Procedures (SOPs) and policies may apply to particular services.
If you do not agree with these Terms, you should not use the relevant services.
Nothing in these Terms excludes or limits rights or remedies that cannot lawfully be excluded under applicable Ghanaian law.
1. ABOUT KEENPALS
1.1 KeenPals is a technology-driven commerce company building solutions that make it easier for entrepreneurs and businesses to start, grow and scale.
1.2 Beginning with our dropshipping ecosystem in Ghana, we combine technology, product sourcing, inventory management, fulfilment and logistics to simplify commerce and create new opportunities for businesses and communities.
1.3 Our vision is to build an integrated commerce ecosystem that powers modern trade across Africa.
1.4 KeenPals is a partnership business operating under the applicable laws of the Republic of Ghana.
1.5 Through KeenPals Dropship, approved independent resellers can market and sell products without maintaining their own physical inventory, subject to applicable Platform requirements.
1.6 KeenPals may also provide branded online storefront technology through which customers can purchase products directly from participating resellers.
2. DEFINITIONS
For the purposes of these Terms:
"KeenPals" refers to the keenPals partnership business, its management and the services operated under the KeenPals brand.
"Platform" refers to KeenPals websites, applications, storefront technology, administrative systems and related digital services.
"Reseller" means an approved independent individual or business authorized to sell products supplied through the Platform.
"Storefront" means a customer-facing online store operated under a reseller's business name or brand using KeenPals' technology.
"Customer" means an end buyer purchasing or attempting to purchase products from a reseller.
"Seller" means the independent reseller operating the relevant Storefront and offering products to customers.
"Order" means a request to purchase products through the Platform or an authorized Storefront.
"Wholesale Price" means the base product price established by KeenPals for resellers.
"Selling Price" means the customer-facing product price established by the reseller.
"Profit" means the difference between the reseller's selling price and the applicable wholesale price, subject to approved adjustments and reconciliation.
"SOPs" means the Standard Operating Procedures issued by KeenPals.
"COD" means Cash on Delivery.
"Outstation Order" means an order requiring advance payment and fulfilment through an approved delivery or parcel service outside the supported COD delivery areas.
"Working Day", for normal KeenPals dispatch operations, means Monday through Saturday, excluding officially designated closures or non-operational days.
3. ELIGIBILITY & ACCOUNT REGISTRATION
3.1 Individuals must be at least eighteen (18) years old to register as KeenPals resellers.
3.2 Reseller registration is subject to approval by KeenPals.
3.3 KeenPals reserves the right to approve or reject reseller applications based on reasonable eligibility, verification, operational or compliance requirements.
3.4 Applicants must provide accurate, complete and up-to-date information.
3.5 Registered users must maintain the confidentiality of their account credentials.
3.6 Sharing login credentials or using another person's account without authorization is prohibited.
3.7 Customers purchasing through reseller storefronts are not required to become approved KeenPals resellers.
3.8 Customers must have the legal capacity to enter into the relevant purchase transaction or act through a legally authorized representative.
4. ACCOUNT APPROVAL & ONBOARDING
4.1 All resellers must complete the applicable onboarding, training and acceptance of KeenPals SOPs before full access is granted.
4.2 Resellers may be required to accept onboarding agreements and additional operating policies electronically.
4.3 Electronic acceptance may be recorded and retained as evidence of agreement, subject to applicable law.
4.4 Resellers must comply with all applicable SOPs, operational guidelines and lawful instructions issued through the Platform.
4.5 KeenPals may suspend, restrict or revoke reseller access for material non-compliance, fraud, security concerns or other legitimate grounds.
4.6 Resellers who are approved to operate branded storefronts may be subject to additional verification and storefront management requirements.
5. BUSINESS MODEL & RELATIONSHIP BETWEEN KEENPALS, RESELLERS AND CUSTOMERS
5.1 KeenPals operates a stock-holding dropshipping and commerce fulfilment model.
5.2 KeenPals is not merely an affiliate marketing platform.
5.3 Resellers operate as independent sellers and determine their own customer-facing selling prices and profit margins, subject to applicable Platform policies.
5.4 For purchases made through a reseller Storefront, the reseller is the seller to the customer.
5.5 KeenPals acts as the underlying product supplier and provides technology, inventory management, order processing, payment collection administration, packaging and fulfilment services.
5.6 Customers enter into the purchase transaction with the reseller operating the relevant Storefront, subject to the disclosed transaction terms and applicable law.
5.7 KeenPals may collect customer payments on behalf of resellers and administer the associated financial reconciliation.
5.8 The fact that KeenPals collects payments or physically dispatches products does not, by itself, mean that the customer is purchasing directly from KeenPals.
5.9 Resellers are independent businesses or individuals and are not employees or legal partners of KeenPals solely by virtue of participating in the Platform.
5.10 Resellers remain responsible for their own marketing representations, customer-facing selling prices and obligations as sellers under applicable law.
5.11 KeenPals remains responsible for obligations arising from its own services, representations, conduct and contractual commitments, as required by law.
5.12 KeenPals does not guarantee reseller income, sales volumes or profit levels.
6. RESELLER STOREFRONTS
6.1 KeenPals may provide approved resellers with customer-facing online storefronts operated under their independent business identities.
6.2 Each Storefront may display the reseller's business name, logo, customer service contact information, product catalogue, selling prices and other approved business information.
6.3 The Storefront is powered by KeenPals technology and connected to KeenPals' centralized product inventory and fulfilment systems.
6.4 Resellers may select eligible products from the KeenPals catalogue for display on their Storefronts.
6.5 Resellers must ensure that their business names, contact information, promotional materials and other submitted content are accurate and lawful.
6.6 Resellers must not use a Storefront to impersonate another business, mislead customers or engage in fraudulent activities.
6.7 Customers should be able to identify the reseller operating the Storefront and understand KeenPals' role in payment collection and fulfilment.
6.8 KeenPals may establish technical, security, design and operational standards for all Storefronts.
6.9 KeenPals may restrict or suspend a Storefront where necessary to address fraud, unlawful conduct, misleading information or material violations of Platform rules.
6.10 Storefront access remains subject to the reseller's continuing authorization to use KeenPals services.
7. ORDER TYPES
7.1 Normal Orders — Cash on Delivery (COD)
7.1.1 COD orders are available within designated service areas, including supported locations in Accra, Tema, Kasoa and selected nearby communities.
7.1.2 COD payment is collected from the customer through an authorized delivery or payment channel.
7.1.3 For orders placed through customer-facing Storefronts, COD orders must be confirmed by the reseller before proceeding to fulfilment.
7.1.4 Stock availability must be verified before the order is accepted for processing.
7.1.5 A customer's submission of a COD order does not guarantee that the order has been accepted.
7.2 Reserved Orders — Pay First
7.2.1 Reserved orders are supported through the KeenPals reseller application where available.
7.2.2 Resellers must pay the applicable wholesale price in advance.
7.2.3 Stock is deducted according to the applicable reservation procedure.
7.2.4 Reserved orders are subject to the applicable cancellation and refund rules. They are not automatically cancellable merely upon request.
7.2.5 Nothing in these provisions excludes cancellation or refund rights required by law.
7.3 Outside Accra Orders — Pay First
7.3.1 Outside Accra orders require advance payment under the applicable order process.
7.3.2 Delivery charges are handled according to the relevant delivery arrangement.
7.3.3 KeenPals is not required to advance the reseller's wholesale payment where advance payment is a condition of processing an app-based reseller order.
7.3.4 Orders proceed to fulfilment only after the applicable payment and stock verification requirements are satisfied.
7.4 Customer-Facing Storefront Order Types
7.4.1 Customer-facing reseller storefronts currently support only:
Accra COD.
Outstation (Prepaid).
7.4.2 Reserved orders are not currently offered as a separate customer-facing Storefront checkout option.
7.4.3 KeenPals may introduce additional Storefront order types in the future, subject to publication of their applicable conditions.
8. PRICING & PROFIT CONTROL
8.1 KeenPals establishes wholesale prices for products supplied to resellers.
8.2 Wholesale prices are displayed through the relevant reseller-facing systems.
8.3 Resellers independently determine their customer-facing selling prices and profit margins.
8.4 Customer-facing Storefronts display the selling prices established by the relevant reseller.
8.5 Different resellers may offer the same product at different selling prices.
8.6 KeenPals does not ordinarily determine the reseller's retail profit margin.
8.7 Unrealistic, deceptive or misleading pricing that violates applicable policies or laws may be reviewed and flagged.
8.8 The customer is responsible for paying the selling price and any applicable charges disclosed during checkout.
8.9 Reseller profit is calculated according to the applicable wholesale price, selling price and any authorized adjustments.
8.10 Profit is earned on successfully completed and reconciled sales, subject to the treatment of cancellations, rejections, returns, refunds and other applicable adjustments.
9. PRODUCT INFORMATION & STOCK AVAILABILITY
9.1 Product stock displayed through the Platform is dynamic and may change due to concurrent orders.
9.2 Resellers must confirm product sizes, colours and variations before placing orders.
9.3 Customers should review product descriptions, variations and quantities before confirming their purchases.
9.4 Product images are provided to represent the products as accurately as reasonably possible.
9.5 Minor variations may occur due to lighting, display settings or manufacturing differences, but this does not excuse material misdescription.
9.6 The appearance of a product as available does not guarantee that stock will remain available until the order is accepted.
9.7 KeenPals is not responsible for stock changes occurring before order acceptance except to the extent required by applicable law.
9.8 Where a paid product cannot be supplied, the customer must be informed and offered an appropriate refund or other lawful remedy.
10. CUSTOMER ORDERS & CONFIRMATION
10.1 Customers placing orders through reseller storefronts must provide accurate contact, product selection and delivery information.
10.2 Customers are responsible for reviewing the order summary and total payable amount before submission.
10.3 An automated order acknowledgement confirms receipt of an order request but does not necessarily constitute acceptance.
10.4 For prepaid Storefront orders, successful payment verification and applicable stock confirmation are required before fulfilment.
10.5 For COD Storefront orders, reseller confirmation and stock verification are required before fulfilment.
10.6 Resellers may decline COD orders where there is a legitimate reason, including an inability to verify the customer, inaccurate order information or other lawful operational concerns.
10.7 Customers will be informed when an order is confirmed, declined, cancelled or otherwise affected, through the available notification channels.
10.8 KeenPals may conduct reasonable fraud-prevention and transaction-verification checks.
11. PAYMENT COLLECTION & PROCESSING
11.1 KeenPals may collect customer payments on behalf of the relevant reseller through approved payment channels.
11.2 Accepted payment methods may include Mobile Money, electronic payment services and authorized COD collections.
11.3 Payment instructions displayed through the official Storefront checkout or otherwise communicated through an authorized channel must be followed.
11.4 Customers should not make payments to unauthorized individuals or personal accounts.
11.5 Where a customer has already paid through an approved channel, the customer should not make a duplicate payment at delivery.
11.6 Payment verification may be required before a prepaid order is processed.
11.7 KeenPals may maintain payment records and reconcile amounts due to the reseller.
11.8 KeenPals' collection of customer funds does not alter the reseller's status as the seller under the agreed Storefront business model.
11.9 KeenPals and resellers must comply with applicable obligations concerning payment handling, refunds, customer disclosures and financial reconciliation.
12. PACKAGING & DELIVERY
12.1 KeenPals handles product packaging and dispatch internally.
12.2 Deliveries are executed through designated riders, delivery personnel or authorized logistics partners.
12.3 KeenPals may package orders using delivery labels displaying the reseller's business identity and relevant customer delivery information.
12.4 Delivery estimates are provided in good faith and may be affected by traffic, weather, public holidays, customer availability or operational constraints.
12.5 Customers must provide accurate delivery information and remain reasonably available to receive their orders.
12.6 The detailed procedures for delivery, inspection, rejection, returns and refunds are governed by the applicable Delivery, Returns & Refund Policy.
12.7 Accra COD Delivery Schedule
12.7.1 KeenPals' normal dispatch working days are Monday to Saturday.
12.7.2 The daily order confirmation cutoff is 10:00 AM Ghana local time.
12.7.3 COD orders confirmed by resellers before 10:00 AM on a working day are normally scheduled for delivery that day.
12.7.4 Orders confirmed at or after 10:00 AM are normally scheduled for delivery on the next working day.
12.7.5 Orders confirmed on Sundays or designated non-working days are normally scheduled for the next available working day.
12.7.6 The applicable delivery estimate is calculated from reseller confirmation, not merely the customer's initial order submission.
12.8 Outstation Dispatch Schedule
12.8.1 Prepaid outstation orders with successfully verified payments before 10:00 AM on a working day are normally scheduled for handover to the parcel or transport office that day.
12.8.2 Payments verified at or after 10:00 AM are normally scheduled for handover on the next working day.
12.8.3 Orders verified on Sundays or designated non-working days are normally scheduled for handover on the next available working day.
12.8.4 The transport provider determines the actual arrival and availability of parcels at destination collection points.
12.8.5 KeenPals does not guarantee the external transport provider's arrival time.
12.8.6 Customers may be required to collect their parcels from designated transport offices or collection points.
13. RETURNS, REJECTIONS & DELIVERY FAILURES
13.1 Full Rejection occurs where the customer rejects all products in an order.
13.2 Partial Rejection occurs where the customer accepts some products and rejects others.
13.3 Reseller profit is calculated only on accepted products, subject to applicable reconciliation and refund adjustments.
13.4 Rejected products may be returned to stock after inspection and confirmation that they remain suitable for resale.
13.5 Customers are encouraged to inspect or try on products, where reasonably appropriate, while the delivery representative is present.
13.6 Where products are incorrect, defective, damaged or materially misdescribed, customers may exercise the remedies available under applicable law.
13.7 Repeated failed deliveries attributable to a reseller's misconduct or failure to follow applicable SOPs may result in proportionate account restrictions or penalties where provided for in the applicable reseller agreement.
13.8 Any customer-facing delivery fees or return charges must be disclosed and applied in accordance with applicable law.
13.9 A customer's failure to identify a hidden defect during delivery does not extinguish mandatory legal rights.
14. EXCHANGES & REFUNDS
14.1 Customers may request an exchange, return or refund through the contact details published on the relevant Storefront.
14.2 The reseller, as seller, is responsible for addressing customer sale-related obligations, with KeenPals providing the operational support required under its arrangements with the reseller.
14.3 KeenPals may coordinate product collection, inspection, replacement, payment reconciliation and refund processing.
14.4 Where a voluntary exchange is offered, it may be subject to published conditions, including the applicable request period and product condition.
14.5 The existing KeenPals exchange process may allow an eligible exchange request within five days after delivery, subject to the applicable policy.
14.6 Any voluntary exchange period does not restrict statutory remedies for defective, incorrect or misdescribed goods.
14.7 Where KeenPals has collected payment for an order, approved refunds may be administered through KeenPals' authorized payment procedures on behalf of the reseller.
14.8 Refund processing periods, delivery charges and return procedures will be governed by the published Delivery, Returns & Refund Policy and applicable law.
15. PAYMENT & RESELLER PAYOUTS
15.1 Reseller payouts are processed through approved payment methods.
15.2 KeenPals may use bulk payment or automated payout systems.
15.3 Payout timelines depend on order completion, successful reconciliation and applicable operational requirements.
15.4 KeenPals may withhold or adjust payouts where reasonably necessary to investigate fraud, disputed transactions, returns, rejected items or other legitimate reconciliation issues.
15.5 Any withholding or adjustment must be consistent with the applicable reseller agreement and law.
15.6 Where a customer receives a refund or an order is reversed, the corresponding reseller profit may be adjusted in accordance with the applicable financial procedures.
15.7 Resellers are responsible for providing accurate payout information.
16. COUPONS, PROMOTIONS & INCENTIVES
16.1 KeenPals may issue coupons, bonuses or incentives at its discretion.
16.2 Promotions may be subject to eligibility requirements, validity periods and specific conditions.
16.3 Resellers must not misrepresent promotional offers or advertise discounts that are unavailable or misleading.
16.4 Abuse, manipulation or fraudulent use of incentives may result in cancellation of benefits or appropriate account restrictions.
16.5 Storefront promotions established independently by resellers must be accurately presented to customers.
16.6 The applicable promotional conditions must be disclosed before the customer completes the purchase.
17. RESELLER RESPONSIBILITIES
Resellers must:
17.1 Act professionally, honestly and respectfully toward customers.
17.2 Follow applicable KeenPals SOPs, policies and operational guidelines.
17.3 Treat confirmed orders as genuine business commitments.
17.4 Avoid misleading advertising, false product claims and unsupported delivery promises.
17.5 Protect customer personal information and use it only for authorized, lawful purposes.
17.6 Maintain accurate business and contact information on their Storefronts.
17.7 Respond appropriately to customer enquiries, complaints and order confirmation requests.
17.8 Cooperate with KeenPals regarding fulfilment, delivery, cancellations, returns and refunds.
17.9 Avoid requesting payments through unauthorized channels.
17.10 Comply with applicable consumer protection, data protection, advertising and other relevant laws.
18. CUSTOMER RESPONSIBILITIES
Customers must:
18.1 Provide accurate contact and delivery information.
18.2 Review product descriptions, sizes, colours and order details before purchasing.
18.3 Use authorized payment methods.
18.4 Remain reasonably available for order confirmation and delivery.
18.5 Inspect products promptly and report concerns through the relevant support channels.
18.6 Avoid fraudulent orders, payment manipulation or abusive conduct.
18.7 Cooperate reasonably with lawful verification, return and refund procedures.
19. PROHIBITED ACTIVITIES
The following activities are prohibited:
19.1 Side selling or unauthorized competing activities using KeenPals' confidential business information or protected data, as restricted by applicable reseller agreements and law.
19.2 Fraud, manipulation, payment abuse or unauthorized system access.
19.3 Deliberately placing false orders or intentionally causing fraudulent cancellations.
19.4 Harassment, threats, abuse or unlawful conduct toward customers, resellers or staff.
19.5 Misuse of customer information.
19.6 Unauthorized copying or exploitation of Platform software, content or systems.
19.7 Conduct that unlawfully harms the Platform, customers or other users.
KeenPals may investigate suspected violations and take proportionate action consistent with applicable law.
20. INTELLECTUAL PROPERTY
20.1 KeenPals owns or lawfully licenses the software, systems, trademarks, logos, product content and other materials associated with the Platform, except where otherwise stated.
20.2 Users may not reproduce, modify, distribute or commercially exploit protected materials without appropriate authorization.
20.3 Resellers retain ownership of their independently owned business names, logos and original brand materials.
20.4 By submitting brand materials for use on a Storefront, the reseller grants KeenPals the permissions reasonably necessary to display those materials and provide the associated services.
20.5 Resellers must not upload content that infringes another party's intellectual property rights.
21. DATA PROTECTION & PRIVACY
21.1 KeenPals processes personal information in accordance with applicable Ghanaian data protection laws, including the Data Protection Act, 2012 (Act 843).
21.2 Personal information may be collected and processed where necessary to operate the Platform, facilitate purchases, process payments, coordinate deliveries and provide customer support.
21.3 Customers purchasing through reseller storefronts may have their information processed by both the relevant reseller and KeenPals for their respective lawful business purposes.
21.4 Resellers must use customer information only for authorized purposes and comply with applicable data protection obligations.
21.5 Transactional SMS and other order-related notifications may be sent through approved communication providers.
21.6 Promotional messages are subject to applicable marketing consent and privacy requirements.
21.7 Further details are provided in the applicable Privacy Policy.
22. NOTIFICATIONS & COMMUNICATIONS
22.1 KeenPals may provide transactional notifications through SMS, email, WhatsApp or other supported channels.
22.2 Such notifications may concern order confirmation, dispatch, delivery, cancellation, declined orders, returns or refunds.
22.3 Notifications may be sent from a centralized messaging identity while including the relevant reseller's Storefront name.
22.4 Customers must provide accurate and reachable contact information.
22.5 KeenPals may maintain communication records for operational, security and dispute-resolution purposes, subject to applicable privacy requirements.
22.6 Promotional communications will be handled separately from essential transactional notifications where required by law.
23. SUSPENSION & TERMINATION
23.1 KeenPals may suspend, restrict or terminate reseller accounts or Storefront access for:
Material SOP violations.
Fraud or system abuse.
Misuse of customer information.
Serious security concerns.
Unlawful conduct.
Material breaches of applicable agreements.
Legitimate compliance or operational requirements.
23.2 Where appropriate, KeenPals may provide notice or an opportunity to resolve the issue.
23.3 Suspension or termination does not release users from outstanding obligations.
23.4 Existing customer orders, refunds and other accrued rights must be handled in accordance with applicable law and contractual obligations.
24. LIMITATION OF LIABILITY
24.1 KeenPals is not responsible for losses arising solely from a reseller's independent conduct where KeenPals has no legal responsibility for that conduct.
24.2 To the extent permitted by law, KeenPals shall not be liable for indirect or consequential losses, including lost profits, arising from circumstances for which such liability may lawfully be excluded.
24.3 KeenPals does not guarantee reseller income, uninterrupted Platform availability or the absence of every technical error.
24.4 Nothing in these Terms excludes liability for fraud, intentional misconduct or obligations that cannot lawfully be excluded.
24.5 Nothing in these Terms removes the legal rights of customers against the relevant seller or any responsibility KeenPals independently owes under applicable law.
25. INDEMNITY
25.1 To the extent permitted by law, resellers agree to indemnify KeenPals against reasonable losses, liabilities and expenses arising from:
Fraudulent or unlawful conduct by the reseller.
Material misuse of the Platform.
Breach of applicable reseller agreements or SOPs.
Unauthorized use or disclosure of customer information.
Misleading representations independently made by the reseller.
Infringement of third-party rights caused by reseller-provided materials.
25.2 This indemnity does not apply to losses caused by KeenPals' own wrongful conduct or to the extent otherwise prohibited by law.
25.3 Customers are not required to indemnify KeenPals merely because they exercise lawful consumer rights or raise legitimate complaints.
26. FORCE MAJEURE
26.1 KeenPals shall not be liable for delays or failures caused by events beyond its reasonable control, to the extent permitted by law.
26.2 Such events may include natural disasters, major transport disruptions, strikes, widespread network outages, government restrictions and other extraordinary circumstances.
26.3 KeenPals will take reasonable steps to minimize disruption and communicate material effects on accepted orders.
26.4 Force majeure does not automatically remove obligations to account for payments received or provide remedies required by law.
27. COMPLAINTS & DISPUTE RESOLUTION
27.1 Customers should first contact the relevant reseller through the contact information displayed on the Storefront.
27.2 Where the issue relates to product supply, payment collection, packaging or delivery, the reseller may coordinate resolution with KeenPals.
27.3 Customers may also contact KeenPals directly regarding services administered by KeenPals.
27.4 KeenPals and participating resellers will make reasonable efforts to resolve legitimate complaints fairly and promptly.
27.5 Nothing in these Terms prevents any party from seeking remedies through competent courts, regulators or other lawful dispute-resolution channels.
28. MODIFICATIONS TO TERMS
28.1 KeenPals may revise these Terms to reflect changes in services, operations, technology or legal requirements.
28.2 Updated Terms will be published on the official website with the relevant effective or revision date.
28.3 Material changes will be communicated where legally required.
28.4 Continued use of the Platform after appropriate notice may constitute acceptance where legally valid.
28.5 Changes will not retrospectively remove rights already acquired under accepted transactions.
29. GOVERNING LAW
29.1 These Terms are governed by the laws of the Republic of Ghana.
29.2 Disputes shall be subject to the jurisdiction of the competent courts of Ghana, subject to applicable mandatory legal requirements.
30. SEVERABILITY
30.1 If any provision of these Terms is determined to be invalid or unenforceable, it shall be limited or severed to the extent necessary.
30.2 The remaining provisions shall continue in effect to the extent permitted by law.
31. CONTACT INFORMATION
For questions concerning these Terms or KeenPals services, please contact:
keenPals
Business Type: Partnership
Country: Republic of Ghana
Official Website: https://keenpals.com
Email: info@keenpals.com
For enquiries concerning a specific customer purchase, please contact the relevant reseller using the details displayed on the Storefront.
32. RELATED POLICIES
These Terms should be read together with:
KeenPals Privacy Policy.
Delivery, Returns & Refund Policy.
Applicable reseller onboarding agreements.
KeenPals Standard Operating Procedures.
Any additional service-specific terms published by KeenPals.
Where a separate policy governs a specific service, the relevant provisions should be interpreted together, subject to applicable law.
© 2026 keenPals. All rights reserved.
END OF TERMS & CONDITIONS