Thank you for shopping with us at keenpals.com.
Unhappy about your product/order? We are here to support you. Customers satisfaction is our ultimate goal.
100% money back guaranteed
We promise your money back if the item you received is not as described, or if your item is not delivered within 61 days after you placed the order (That is when you made payment for your purchase).
Returns
In other to be eligible to return your order(s) you have up to 14 days to apply for returns on our website or contact our customer service through email or instant chat to lodge a complain.
To apply for returns, your item must be in the original form as received. The item must be unused, undamaged and be in the same package and condition as received.
If the product is damaged in any way, or you have initiated the return after 14 days, you will not be eligible for a refund.
Refunds
Once we receive your item, our team of professionals will inspect it, notify you that we have received your returned item and process your refund.
The money will be refunded through the original payment method you have used during the purchase.
Depending on the payment method used, your city and other natural factors, refund will be completed within 11-14 days.
Shipping of return Items
If your item purchased qualified for free shipping, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
If your item purchased is not free shipping, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are refundable.
Have questions? Please feel free to contact us! Our team is standing by on our instant chat platform to help you answer any question you may have.