Thank you for shopping with us at keenpals.com.
Unhappy about your product/order? We are here to support you. Customers satisfaction is our ultimate goal.
100% money back guaranteed
We promise your money back if the item you received is not as described, or if your items(s) is not delivered.
In other to be eligible to return your order(s) you have up to 14 days to apply for returns on our website or contact our customer service through email or instant chat to lodge a complain.
To apply for returns, your item must be in the original form as received. The item must be unused, undamaged and be in the same package and condition as received.
If the product is damaged in any way, or you have initiated the return after 14 days, you will not be eligible for a refund.
Once we receive your item, our team of professionals will inspect it, notify you that we have received your returned item and process your refund.
The money will be refunded through the original payment method you have used during the purchase.
Depending on the payment method used, your city and other natural factors, refund will be completed within 11-14 days.
Shipping of return Items
Items are to be pick up by our delivery master or drop at nearby offices depending on customer location. No fees should be paid for a return item(s)!!
Please feel free to contact us! Our team is standing by to help you answer any question you may have. For fast response check our FAQs