Frequently Asked Questions


What is keenPals?

keenPals is an online shopping mall for fashion, electronics, phones and accessories, computing and more. Place your order for all your shopping needs on our website; and your items will come to you at your door steps

How can I Register an account for the first time?

a) From mobile *click on Account * on Account page click on Register *Input your details and click Register under your details b) From desktop/Laptop *click Login/Register at the right corner of your screen *On your Account page click Register *Input your details and click Register under your details

How do I place an order on keenPals

To place an order, follow these steps: 1. Click on the product you want to order 2. Check product description and click ‘add to cart’ 3. On cart page, click ‘proceed to checkout’ 4. Login if you are existing customer or signup if you are a new customer 5. Fill in your shipping details and click next, 6. Check your order and select the payment options available, 7. Enter your payment details and click on “Pay for order” 8. If Mobile money confirm payment on your mobile

Where is your shop located? is an online shopping mall and we don’t have shop, for your convenience simply place your order on our website and it will come to you at your door steps.

How do I make payment for my items on keenPals?

Currently we accept both Cash on delivery and prepayment using MoMo or card

Are products on keenPals of good quality?

All products on keenpals store have been checked and we have confirmed its quality, we deal with top brand companies to supplier our customers with the best products.

When will I receive my items after successfully placing an order?

All the product has specific delivery date, normally 2-5 days. Kindly check the delivery date for each product before you place your order.

Can I pay on delivery?

YES, currently we accept payment on delivery. Upon delivery you can pay with your mobile money or cash only

Where does keenPals product ship from?

Our products are shipped from well selected local and international wholesalers and retailers.

What happens when I receive the wrong item or damaged item?

Contact our available online customer support service (Facebook/Instagram chat, call, WhatsApp or email) to lodge your issue within our return policy period of 14 days and request for refund or exchange

What happens if I did not receive my item?

We refund 100% of your money to you or we give you coupon equivalent to reorder your item(s) if you prefer to reorder

Can I return my items?

YES, you can return your item(s) within 14 days after you receive it. The reason for your return should be justifiable

Do I need to pay for shipment or delivery?

NO, currently we offer free shipping for all our products to Ghana.

Can I still return my items after 14 days?

NO, all wrong or damaged items should be return within 14 days after receiving and it should be in the same condition as you receive it.

Is my information given to keenPals secured?

Your data given to keenPals for any reason is secure and is used in accordance with our privacy policy.
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